25.8.20
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Frontline Manager Certification

Zara-Ama Gyamfi-Smith

This certification is specifically designed for Frontline Managers, or those who manage Sales Development Reps, Account Executives, Sales Directors, Customer Success Managers, or other frontline-facing roles at an organization. This certification is comprised of seven courses in total, and a combination of interactive content, videos, simulations, live and pre-recorded webinars, as well as activities to be completed in the Gong Community and a final assessment that must be passed with a grade of 80% or above. The total approximate time for completion is 10-12 hours.

Skills / Knowledge

  • Recording Consent
  • Deals Board
  • Forecasting
  • Trackers
  • Call Library
  • Scorecards
  • Coaching
  • Onboarding
  • Gong Rollout
  • Frontline Manager
  • Listening to Calls
  • Call Insights
  • Pipeline
  • Warnings
  • 1:1s
  • Change management

Issued on

July 14, 2023

Expires on

July 31, 2025